Transportation
Access Calgary
Access Calgary provides transportation services for Calgarians who may not always be able to use Calgary Transit buses and C-Trains. Access Calgary offers a shared-ride, door-to-door service within the city limits of Calgary.
Access Calgary is a not-for-profit organization, which was incorporated in the spring of 2001. The organization was formed in order to integrate accessible transportation services that had been provided separately through Calgary Handi-Bus and the Special Needs Taxi program.
Access Calgary is responsible for the booking, scheduling and dispatching of shared-ride trips. They provide safe, responsive and courteous transportation services to Calgarians with disabilities through strong partnerships with Calgary Handi-Bus and the taxi industry.
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HOW TO USE ACROBAT
ACROBAT is Access Calgary’s automated telephone system. You can use ACROBAT to confirm and cancel all trip requests within the next seven (7) days.
Acrobat Password:
You have been assigned an individual password to use ACROBAT, set up as the month and day of your birth date (e.g. July 12 becomes 0712). |
To use ACROBAT:
You need a touch-tone telephone
Call ACROBAT at 520-3820 24-hours a day. |
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Listen to the recording and it will guide you through the system. You will be asked for your registration number and your four (4) digit password so please have them available. |
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Choose from the menu below: |
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Press |
1 to confirm or cancel a trip |
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Press |
2 to make or change a reservation or to speak with
  someone concerning service problems |
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3 to change the volume or speed |
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4 for other Access Calgary information |
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5 for help with the automated system |
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If you need assistance, press 0 and your call will be transferred to Dispatch. |
| To ensure you have the most current information, it is best to verify your pick-up time window by calling ACROBAT (520-3820) on the day of your trip. |
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Access Calgary Cancellation Policy
According to Access Calgary statistics customers continue to cancel trips at an alarming rate. On average Access Calgary customers cancel 700 – 1000 trips per month at the door, another 700 – 900 are “no show” and finally around 500 are deemed to be “late cancellations” (under 2 hours) per month.
It is important to understand that cancellations impact customers by reducing the number of trips available. If customers canceled their trips at least two hours before their scheduled pickup window it would allow Access Calgary the opportunity to review and revise the trips where possible, which would allow other customers the opportunity to use the much needed service.
To address the issue, Access Calgary has implemented a revised cancellation policy:
Types of Cancellations
Access Calgary will record the following cancellations on a customer’s file:
- No-shows
- Cancellations at the door
- Late cancellations
(Late cancellations are those made less than two (2) hours before the scheduled pick up time)
Excessive frequency of these cancellations will result in the following:
- If three cancellations occur in any 30-day period, a letter of warning will be issued to the customer.
- If six cancellations occur in any 60-day period, a 2-day suspension of service will be imposed. A letter of warning explaining the suspension will also be issued to the customer.
- If nine cancellations occur in any 60-day period, a 1-week suspension of service will be imposed. A letter of warning explaining the suspension will also be issued to the customer. The suspension will be imposed for a consecutive seven-day period.
- If twelve or more cancellations occur in any 60-day period, Access Calgary will review the customer’s need for continued service. Service may be discontinued if a satisfactory arrangement to avoid cancellations cannot be reached.
Service suspensions will be imposed on days the customer frequently travels on or on days where the demand for Access Calgary services is high.
Remember this is your service and you need to take responsibility for how you use it! Please be a courteous customer and cancel any trips you no longer require.
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